How to Spot Dodgy Removalists and Keep Your Belongings Safe

Moving house is stressful enough without dodgy removalists throwing a spanner in the works. But, whether you are relocating across the state or just down the road, trusting someone with your precious belongings is a big call. Unfortunately, a fair share of “fly-by-night” home removal companies can leave you feeling ripped off and stranded.

Here’s your guide to sussing out the good eggs from the rotten ones.

Read and watch reviews

In this day and age, online reviews are like a digital truth serum.

Before you even think about getting a quote, jump online and see what past customers have to say. Look for removalist companies with a good spread of reviews – a few bad ones are inevitable, but a company with nothing but glowing testimonials might have something to hide. Check reviews from Google Reviews, Product Review and Meta (Facebook), to name a few. And don’t just skim the ratings, dive into the details. Look for common complaints like hidden fees, damaged goods, or unreliable service.

Dig for information

A removalist company that doesn’t have a website, a physical address, or any online reviews? That’s a giant neon sign screaming “Run away!”.

Legitimate companies will have a clear and professional online presence, complete with contact information, licensing details, and customer testimonials. If you can’t find any trace of the company online, or the information they do provide seems dodgy, it’s best to steer clear.

Don’t be blinded by bargain basement prices

We all love a good bargain, but when it comes to removalists, rock-bottom prices often come with hidden costs and a whole lot of headaches.

In most cases, super cheap quotes could mean inexperienced workers, dodgy insurance, or a nasty surprise on moving day when they hit you with a stack of “unforeseen” charges.

Get quotes from several different companies and compare them apples-to-apples. Don’t just focus on the headline price, dig into the details – what’s included, what’s not, and what the cancellation policies are.

Don’t be afraid to get nosey

A trusted home removal company will be happy to answer all your questions. Don’t be shy! Here are some key things you can ask:

What’s included in the quote? (Be clear on what services are covered and what might incur extra fees.)
What type of insurance do you offer? (Make sure it covers your belongings for the entire journey.)
How do you handle fragile items? (You want to know if they have the experience and equipment to keep your grandma’s china safe.)
What happens if there are delays or damage? (Understand their claims process.)
Do you have references? (Don’t hesitate to follow up with them.)

Don’t sign on the dotted line without reading

Before you sign any contracts, take your time and read the fine print carefully. Don’t be afraid to ask for clarification on anything you don’t understand. Look out for things like cancellation fees, excess charges on insurance policies, and dispute resolution procedures.

A reputable mover will be happy to answer your questions, provide detailed quotes, and give you time to consider your options. If they are pressuring you to make a decision on the spot, especially with scare tactics like limited availability or “special offers” that expire in five minutes, it’s a major red flag.

Don’t be pressured into rushing into a decision – a good removalist will be happy to wait for your confirmation.

Cash is king (but not in this case)

While some home removal companies might offer cash discounts, it’s generally best to avoid them. Paying by credit card offers greater protection in case of any issues. Plus, a paper trail is always helpful if things go south.

Document everything

Before the removalists arrive, take a detailed inventory of all your belongings. This should include a description of each item, its condition, and any pre-existing damage. Take photos or videos for good measure. This documentation will be crucial if you need to make an insurance claim for any damaged items.

On the day: Keep your wits about you

As much as you can, be present when the removalists are loading and unloading your belongings. Point out any fragile items and make sure they’re packed securely. Keep an eye on the movers and don’t be afraid to speak up if you see anything dodgy happening.

Don’t be afraid to walk away

If something feels off about a removalist company at any point, trust your gut and walk away. There are plenty of reputable companies out there. Don’t risk your belongings and your sanity on a dodgy outfit.

Bonus tip: Pack your valuables yourself

Important documents, jewellery, and other irreplaceable items are best transported yourself. This way you can guarantee their safety and avoid any potential insurance headaches.

Remember that moving isn’t supposed to feel like a nightmare. By following these tips and doing your research, you can avoid the stress of dodgy removalists and ensure your move goes smoothly. A little planning goes a long way. So, grab a cuppa, fire up the comparison websites, and find yourself a removalist company that’ll take the hassle out of your next big move.

Want a removalist company that ticks all the green flag boxes? MiniMovers is here for you! Call us at +1300 642 900 for enquiries or simply book online!

For additional moving tips and guides, visit our moving hints and moving blog.

Featured image by Karolina Kaboompics